Contact Us
Got a question about a casino review, spotted something that needs updating, or want to flag a Canadian gambling site we haven't covered yet? This page explains how to reach us and what we can actually help with.
What we can help with
Social Casinos is an independent research and comparison site covering online casinos available across all Canadian provinces, with a particular focus on no deposit bonuses and welcome offers. We're happy to hear from readers on things like:
- Corrections — if a bonus amount, wagering term or offer detail on one of our pages looks out of date
- Suggestions for casinos or bonus types you'd like us to research and rate
- General feedback on how we rank and present Canadian online casinos
- Questions about our editorial process, including how our team approaches reviews
What we can't help with
Because Social Casinos is a review and comparison site, not a casino operator, there are some things that fall outside what we can do:
- Account issues — deposits, withdrawals, verification or login problems need to go through the casino brand directly (Cashed, SlotsGem, WinnerIsland and the other sites we review each run their own support teams)
- Bonus disputes — if a no deposit bonus, free spins offer or wagering requirement hasn't been honoured as advertised, the operator's support desk is the right first stop, since they hold the account and transaction records
- Legal or regulatory complaints — these should go to the licensing body named in the casino's own terms, or to a recognised player protection service
- Gambling harm support — if gambling is causing problems for you or someone close to you, our Responsible Gambling page lists where to find independent support in Canada
Before you get in touch about a bonus
A lot of the messages we receive are about no deposit bonuses specifically, so it's worth checking a few things first — it often answers the question faster than waiting on a reply:
- Check the offer's minimum age and province eligibility, since some Canadian promotions exclude certain regions
- Re-read the wagering requirement and maximum cashout cap attached to the no deposit bonus — these vary significantly between operators
- Confirm the bonus hasn't expired; most no deposit offers carry a claim window of a few days to a couple of weeks
- Look at whether the casino asks for identity verification before releasing any winnings from the bonus
Our Terms and Conditions page covers how we present offer information on this site, including why the headline bonus figure is never the full picture.
How to reach us
For anything not covered above — feedback on our content, correction requests, or general enquiries about how we cover Canadian online casinos — please use the contact details or form provided elsewhere on this site. We read every message, though as a small editorial team we can't always guarantee an immediate reply, particularly to questions about individual casino accounts that we have no visibility over.
If your enquiry relates to a specific brand featured on Social Casinos, it helps to mention the casino name and, where relevant, which offer or page prompted your question — it lets us route things faster and keeps our replies useful rather than generic.